Practice What You Preach: Optimizing Experiences for Your Internal Customers
. “Give me six hours to chop down a tree and I will spend the first four sharpening my axe.” – Abraham Lincoln A profound quote, but what does it have to do with Customer Experience Management (CEM)?...
View Article2012 Adobe Government Assembly… coming soon
Please join Adobe for its annual Adobe Government Assembly, February 8th, at the National Press Club. The AGA is a forum for federal, state and local IT, acquisition and security professionals to...
View ArticleDigital Government: More Than Just A Pretty Interface
To anyone passionate about applying technology to drive transformative change and improve the way we live, this week is shaping up to be a tough one to beat in the public sector. It’s been like...
View ArticleAfter the ACA Ruling: Bipartisan Consensus on Health IT
. Dissecting the Decision Yesterday, as the Supreme Court upheld the vast majority of the Affordable Care Act (ACA), a couple caveats were highlighted in the court’s ruling. Regarding the mandate, most...
View ArticleOptimizing Human Services for a Mobile World
Mobile technology is no longer an optional luxury. Research shows that in 2011 more smartphones shipped than personal computers. Therefore, a truly effective Digital Government requires a strategy that...
View ArticleAdobe Acrobat Turns It Up to 11!
. Adobe Acrobat is widely used throughout the public sector, in federal as well as state and local governments, to harness the power of the ubiquitous PDF file format. Yesterday, Adobe marked a new...
View ArticleHonoring veterans by improving benefits claims processes and information access
. This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that...
View ArticleDigital Marketing think tank explores how Canadian Government drives citizen...
The key to creating a stirring conversation at an early morning meeting – aside from fuelling the participants with copious amounts of caffeinated beverages – is tabling a topic of shared interest in...
View ArticleLiveCycle update: Forms, documents, and the Adobe Marketing Cloud
Research shows that 85% of all business processes begin with a form… but what happens next is up to you. The following post by Arun Anantharaman, Sr. Vice President of Products at Adobe, was...
View ArticleDefense Connect Online (DCO): over 1 MILLION served
. Yesterday, Defense Connect Online (DCO) reached 1 million self-registered users who have participated in the mission-critical online collaboration environment, powered by Adobe digital government...
View ArticleMoving to AEM Forms: It’s Easier Than You Think
Adobe is well known for our PDF forms capabilities and the LiveCycle platform that has made it possible to deliver and integrate enterprise document solutions with our customers’ back-end systems....
View ArticleDr. Fielding Talks Open Source and Innovation with 18F and Presidential...
Last week, Roy T. Fielding, Senior Principal Scientist at Adobe and co-founder of the Apache HTTP Server Project, came to Washington, DC to meet with 18F, a digital consultancy for the U.S. Government...
View ArticleMobilizing Our Government Websites
As politicians prepare for the 2016 elections, leveraging mobile devices and social media will be central to how candidates build support and spread their message. However, even the most...
View ArticleTop 5 Reasons for Government to use Acrobat DC and the Adobe Document Cloud
Enterprises, Businesses and Government agencies are starting to transform their document-based processes around these principles as the demand for design-driven, customer-centric experiences is at an...
View ArticleWhy “Box Huggers” Need to Embrace the Cloud
A report published on Monday by The Congressional Cloud Computing Caucus Advisory Group found that nearly half of government IT leaders and key technology decision-makers are still “uncomfortable”...
View ArticleThe Consumerization of Government Era: Why FedRAMP℠ Can Help the Public...
Today, the consumerization of government era is in full swing. With more people getting content and information on their mobile devices and more consumer services moving to the cloud, there is a clear...
View ArticleCustomer Experience Officers (CXOs) in the Public Sector
Public sector CXOs are now in a position to see what happened in the commercial world with the rise of the Chief Marketing Officer (CMO) - often a private sector counterpart of the public sector CXO -...
View ArticleMeet Citizen Needs by Optimizing Transactions – Leave 1960s Era Processes Behind
85% or more of government processes start with a form and almost 100% of these forms were optimized to be filled out with a pen on a piece of paper. Over the years, we have moved electronic copies of...
View ArticleIntroducing Adobe’s Digital Government Survey
But how many US citizens are actually engaging with the government digitally? What factors are most important to citizens when using government tools online, and do they see this as a budget priority?...
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Rising Together
Rising Together By Inyong Kim Posted on 05-10-2021 In May each year, the US recognizes Asian Pacific American Heritage Month. At Adobe, we are expanding that celebration to our global community and...
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